1. Collecting Information
When you visit our consumer applications or purchase and/or sell real estate with Long & Foster, we may collect information about you that you share with us. We typically collect two kinds of information about you through our applications and real estate services: (a) information that you provide that person ally identifies you; and (b) information that does not personally identify you, which we automatically collect when you visit our applications or that you provide to us.
(a) Personal Identifiable Information: This identification information may include, but is not limited to, your name, physical address, email address, telephone, mobile and fax numbers, details of your real estate, lending, title and insurance needs and references, and other details of your life (“Personal Information”).
(b) Non-Personally Identifiable Information: Our definition of non-personally identifiable information is any information that does not personally identify you ("Non-PII"). Non-PII can include certain personally identifiable information that has been de- identified; that is, information that has been rendered anonymous by a de-identification process. We obtain Non-PII about you from information that you affirmatively provide to us, either separately or together with your personally identifiable information. We also automatically collect certain Non-PII from you when you access any applications. This information can include, among other things, IP addresses, the type of browser you are using, the third-party website from which your visit originated, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our applications, the specific web pages you visit, the duration and frequency of your visits, and location information.
2. How We Use & Share Information Collected
(a) Personal Information: We primarily use the identification information you voluntarily share with us to:
(a) Customize your online and/or real estate transaction experiences and to carry out your online requests;
(b) Tell you about our products, services and other offerings;
(c) Contact you for a variety of reasons, such as providing you promotional or marketing information for our products or those of our affiliated companies;
(d) Communicate with you about your real estate transaction;
(e) In certain instances, we may also share your personally identifiable information with our third-party vendors and marketing partners that, among other activities: perform functions on our behalf (or on behalf of our affiliated companies); administer our offerings; provide us marketing or promotional assistance; analyze our data; assist us with customer service; and offer other services and products that may be relevant to the purchase or sale of real estate. Our vendors agree to use this information, and we share information with them, only to carry out our requests;
(f) On occasion, we use your identification information to validate your identity;
(g) As for usage tracking data, we primarily use that information to operate and improve our consumer applications, and to further our marketing efforts.
(b) Non-PII: We use Non-PII in a variety of ways, including to:
(a) Help analyze site traffic, understand customer needs and trends;
(b) Carry out targeted promotional activities;
(c) Improve our services and offerings.
3. Updating Information
If you would like to review the information about you that we have collected through our consumer applications, or to change that information, you can make that request by following the procedure indicated below in Section 7. We may require that you verify your identity before we process your request.
4. Processing Location
We process your personal information in the United States. For users located outside of the United States, please see Sections 10 and 11 titled International Users and European Union Residents and General Data Protection Regulation Information for more detailed information.
5. Anti-Fraud Disclosure
Electronic communications such as email, text messages and social media messaging, are neither secure nor confidential. While Long & Foster has adopted policies and procedures to aid in avoiding fraud, even the best security protections can still be bypassed by unauthorized parties. Long & Foster will never send you any electronic communication with instructions to transfer funds or to provide nonpublic personal information, such as credit card or debit numbers or bank account and/or routing numbers.
YOU SHOULD NEVER TRANSMIT NONPUBLIC PERSONAL INFORMATION, SUCH AS CREDIT OR DEBIT CARD NUMBERS OR BANK ACCOUNT OR ROUTING NUMBERS, BY EMAIL OR OTHER UNSECURED ELECTRONIC COMMUNICATION. EMAILS ATTEMPTING TO INDUCE FRAUDULENT WIRE TRANSFRS ARE COMMON AND MAY APPEAR TO COME FROM A TRUSTED SOURCE.
If you receive any electronic communication directing you to transfer funds or provide nonpublic personal information, EVEN IF THAT ELECTRONIC COMMUNICATION APPEARS TO BE FROM Long & Foster or its affiliates, do not respond to it and immediately contact your real estate agent or title closer. Such requests, even if they may otherwise appear to be from Long & Foster, are likely part of a scheme to defraud you by stealing funds from you or using your identity to commit a crime.
To notify Long & Foster of suspected fraud related to your real estate transaction, send an email to [email protected].
7. Contacting & Opt-Out Information
We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that requests may take up to 30 days and we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our services.
8. Effective Date and Changes to this Policy
For questions and concerns about this Policy, our company can be reached at:
Address: 14501 George Carter Way, Chantilly, VA 20151
Email Address: [email protected]
Phone: Toll Free 1-888-536-0216
9. California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties [including affiliates that are separate legal entities] during the immediately preceding calendar year for the third parties' direct marketing purposes and (2) the names and addresses of all such third parties.
To request the above information please contact us by writing to [email protected] .
10. International Users
11. European Union Residents and General Data Protection Regulation Information
None of our applications and/or real estate services are targeted towards, directed to or intended as solicitations to consumers in the European Union. In the event that the General Data Protection Regulation "GDPR" (a privacy law applicable to consumers residing in the European Economic Union) is applicable to a specific transaction and/or a specific consumer, any such consumer has the below rights.
(a) Right of access: You have the right to obtain from us confirmation as to whether or not Personal Information concerning you is processed, and to request access to the Personal Information.
(b) Right to correct or update: You have the right to correct or update inaccurate Personal Information about you.
(c) Right to restrict processing: Under certain circumstances, you have the right to restrict the processing of your Personal Information. In such instances, your Personal Information may only be processed by us for limited purposes.
(d) Right to object: Under certain circumstances, you have the right to object to the use or processing of your Personal Information where we no longer have a legitimate or legal need to process it; to object to your Personal Information being processed for direct marketing purposes; and object to automated decision making (including profiling) where the decision would have a legal or similarly significant impact on you.
(e) Right to data portability: Under certain circumstances, you have a right to receive a copy of your Personal Information, which you have provided to us, in a machine-readable format and the right to transmit that Personal Information for use in another party's service.
(f) Right to be forgotten: Under certain circumstances, you have the right to request that your Personal Information be erased. Some Personal Information may be in backup archives and/or must be retained for legal or compliance reasons.
To make any of these requests, please follow the instructions outlined in Section 7. We may require that you verify your identity to the exercise of any of these rights. Under certain circumstances, and in the event of a data breach involving your Personal Information that is likely to result in a risk to your rights and freedoms, we are required to notify the applicable supervisory authority within 72 hours after becoming aware of such a breach.
If you have been referred to our Company by a third-party corporate client or a relocation services company, our Company is acting as a "Data Processor" under the direction of such corporate client or relocation services company, which are deemed "Data Controllers" under GDPR. The Data Controller is responsible for telling our company how your Personal Information should be used or processed in those specific transactions.
12. Long & Foster Do Not Call Policy
The federal Telephone Consumer Protection Act (TCPA) and relevant FCC rules and regulations shield consumers from undesired telemarketing.
If you do not want to receive sales calls or text messages from Long & Foster and any of its affiliate or subsidiaries, please contact us to place your telephone number on our "Do Not Call" list. You may direct your request to the following person:
Do Not Call Contact Name: Blake Hegeman, General Counsel of The Long & Foster Companies, Inc.
Address: 14501 George Carter Way, 4th Floor, Chantilly, VA 20151
Telephone Number: 703-853-8553
Email Address: [email protected]
In compliance with federal and state laws, Long & Foster will document your request within (seven) 7 business days. It should not take longer than thirty (30) days to remove your telephone number from any sales programs that are currently underway. Please make sure that your notification satisfies the following requirements:
- Your request can be in writing or by phone, to the address or number listed above, and must include your telephone number
- If you wish to place multiple phone numbers on our “Do Not Call’ list, please provide all numbers in your communication
- Customer relationship management and improving our Services, including marketing and analytics
- You'll remain on our "Do Not Call" list for five years (or any longer period required by applicable law), unless you ask to be removed prior to the five-year timeline
- If your telephone number ever changes, you must update us accordingly in order to remain on our “Do Not Call” list
When we solicit prospective customers, Long & Foster also honors "do not call" requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state-agency lists. Please note that many states’ "Do Not Call" regulations allow companies to contact their own customers even though they are on these "Do Not Call" lists in some circumstances. Therefore, if you are a customer or client of Long & Foster, you may be contacted by us even though you are on a state or the national "Do Not Call" list. If you do not want to be contacted by Long & Foster even though you are a customer, simply follow the steps above to be placed on our "Do Not Call" list and we will honor your request.
If the consumer notifies us that they have received a telephone call from us after that consumer has already requested to be placed on our "Do Not Call" list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone number is on the "Do Not Call" list. Upon request, we will mail the consumer a confirmation that the telephone number is on the list.
The Federal Trade Commission offers a free service to consumers that allow them to place their telephone numbers on a National Do Not Call Registry. This service will reduce the number of telemarketing calls received. Consumers may add their telephone numbers to the list either by calling 888-382-1222 or through the Internet at www.donotcall.gov. It may take several weeks before you notice a reduction in calls.
Being on our "Do Not Call" list means that you won't receive sales calls and text messages by anybody representing Long & Foster. We may still contact you, however, for non-solicitation purposes.
Agents and brokers conducting telemarketing in reference to a product or marketing initiative of Long & Foster or any Long & Foster affiliate or subsidiary shall fully adhere to the TCPA, any related federal laws, regulations and rules, and all applicable state laws.
13. Long & Foster CAN-SPAM Policy
The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM Act) establishes requirements for those who send unsolicited commercial email. In compliance with the CAN-SPAM Act, Long & Foster agrees to the following:
- Not to use any false or misleading header information (including in the ‘From’, ‘To’, ‘Reply To’ fields) for our emails.
- Not use deceptive subject lines for our commercial emails.
- Identify the commercial email message as an advertisement in some reasonable way (unless the recipient previously consented to receive the message).
- Include the physical address of our office or business headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow commercial email recipients to unsubscribe by using the link at the bottom of each email.
If you would like to unsubscribe from receiving future commercial emails from Long & Foster, its affiliates or subsidiaries at any time, you can follow the instruction at the bottom of the email. Please allow us ten (10) days to process your unsubscribe request.
For any inquiry concerning Long & Foster’s CAN-SPAM policy, please contact the following:Name: Blake Hegeman, General Counsel of The Long & Foster Companies, Inc.
Address: 14501 George Carter Way, 4th Floor, Chantilly, VA 20151
Telephone Number: 703-653-8553
Email Address: [email protected]